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Calls and text not receiving on Sense 2

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I have recently purchased a Fitbit sense 2  I have tried several times to get the calls n texts to come through. It has paired successfully but on Bluetooth says not connected  I have tried a few snags on this from reading on here but nothing works. Any fresh ideas would be appreciated thanks


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I have the problem with my Sense 2. I watched a YT video, and it says you need the App open (surely not, not with Bluetooth and WiFi). I also can't send notifications from my watch to my phone (Google pixel 7a).

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I have the same problem and it shows sense control won't connect 

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