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Can't add debit card to Sense 2

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For several weeks, I attempted to add my Visa debit card (issued by a New Zealand bank) to the Sense 2 via Google Wallet in the Fitbit app on my iPhone. As you can see in the attached image, the error message persists, and I am unable to complete the adding process.

 

I attempted to contact Fitbit customer service via Twitter, but no one responded. I attempted to contact the Google team, but they had no idea what had happened. The bank comes to the same conclusion.

So I'd like to solicit feedback from this community. If you have any thoughts on this matter, I would appreciate hearing them.

 

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For some reason, even if your bank and card support "Wallet" on the phone, it does NOT automatically support "Wallet" on  FitBit..

Supported / unsupported cards for New Zealand

Fitbit user since September 2019
Sense2 Sense, Charge3, Android, Windows
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Thanks.

 

Since Google Wallet supports my card and it still can't be added to Fitbit, the Fitbit team said they are working on the issue. 

 

I will post an update as soon as I hear something from Fitbit's team. 

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I'm having the same issue as well, and it's been almost 2 weeks that I last heard from the Fitbit team on resolving this issue. 

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Are any of you behind a firewall or VPN? If so, try disabling it. 

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Rich,

 

Thanks for your suggestion.

 

I am not on a VPN. Also tried to switch from wifi and cellular, but nothing worked.

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