Why do you take away critical features?

[MichaelJO]

Why does Fitbit take away features and call them upgrades. When we complain about this, for example from the Sense to the Sense 2, We get some generic message about voting on features. I have seen this happen repeatedly by Fitbit. Here is the response... 

 "We rely on feedback like yours to help us develop products and features that we know our community wants to see. If this suggestion receives votes from other customers and gains popularity, it will be shared internally with various teams at Fitbit."" 

Regarding the Fitbit Sense 2, I  swapped out my Sense for a Sense 2. Because it was advertised as an improvement over the initial Sense I had assumed that all the apps would still be there. But it seems that your development philosophy is to take away apps to see how many people complain about it before you put them back. I was a software developer for Microsoft and never would this have been done. Taking away features and then putting them up for the vote demonstrates that you have no respect for your customers or their needs. It seems your goal is to cause them interminable pain. Perhaps Fitbit developers should be routinely fired and then let former coworkers discover that they're gone and vote on whether they want them back! 

[Jdsenter]

@MichaelJO Love your analogy. That sort of happened!

Fitbit was sold to Google, Google made a watch in 2018, was not ready, put some Fitbit engine in it, tested it, released it in 2022. How do you get your user base to use it, you destroy the path to upgrade, give them reasons to switch.

Would be great if the Pixel watch was developed in 2021 and had 3 or 4 day battery life, temperature sensor, etc.

But as Google still doesn't understand it's customers, they put out products they did. Maybe tomorrow they will learn from their mistakes, but their track record shows they won't.

https://killedbygoogle.com/

But future results are not always predicted on past performance, as customers we keep dreaming...

[Michaelkearns]

Aman, I bought the Sence 2 to workout with. Turns out it can't even control the music I'm listening to. How is that helping ANYONE. I will probably return it if they don't update it soon. Who wants to run on a treadmill with there phone ??

[Jdsenter]

@Michaelkearns Fitbit has been removing music abilities for years now. The Ionic and Versa had on-board music, they removed it, even removed the method to move music files to legacy devices.

So music abilities are gone, I don't work for Fitbit/Google but I doubt that they will change that. There is a feature request to put it back.

But as I previously stated they don't understand their customers and what they want.

Past performance doesn't prove future results, but their track record speaks for itself.