Can't connect to Sense 2

[CoffeeGamer]

My phone won't recognize the Sense 2 (was connected earlier today). I have already attempted the following (in no particular order): restarting both devices, force close Fitbit app, turning Bluetooth on and off, trying to connect through the phone Bluetooth rather than the app, Bluetooth and location services enabled. If there are any additional steps to try, please let me know.

[ManuFitbit]

Welcome to the forums @CoffeeGamer. 

Thank you for taking the time to share the inquiry regarding your Sense 2. 

Because the issues persists, let me recommend the following steps:

1. Remove all Fitbit devices from the Bluetooth settings.
2. Turn off other Bluetooth connections nearby.
3. Make sure the Fitbit app is updated and reboot your phone.
4. Open the Fitbit app, tap your profile picture > Set Up a Device.
5. Select your Sense 2, tap Replace Device and follow the on-screen instructions.

[Guy_]

Hi @CoffeeGamer - as this is likely to be a Fitbit App problem I would recommend additional steps of, logout of the Fitbit App, swipe it off as active task, clear the storage cache and force stop it on Android phones. This helps ensure there isn't any corruption causing an issue.

[Copterchick]

Hope you got it sorted.

I had the same issue. Had synced during my lunch break, but wouldn't do anything when I tried later. I even tried restarting my phone as well as uninstall/reinstall app. Just kept saying it wasn't paired & I needed an app for sense 2 (in Bluetooth settings)

In the end I had to remove the device from app & add it again. This seemed to work & my full step count for yesterday appeared. Unfortunately, I've noticed this morning, that yesterday's step count is now back to what it was when it synced at lunchtime & even though I did 12 hours of hourly activity, it's only showing 7. Hopefully this isn't going to be a regular issue with the app/Bluetooth pairing.

[SuzieQ737]

Same issue here. Nothing I've tried has made a difference.  I've used fitbit for years and this seems to be a recurring theme. Hubby has suggested cheaper android watch which he's had no issues with.  Might be Time to say ta ta to fitbit. 

[Copterchick]

This is the second watch this has happened with me. Funnily enough, I'd had them both for a year before issues started happening. I also wonder how much is it to do with having to switch to Google rather than just fitbit as it use to be?

[SuzieQ737]

Or, is it a Fitbit issue designed to make us buy again?? This is my 5th Fitbit tracker and all started to glitch around this time. I've only had sense 2 just over a year. Again, tried all things today with no success. 

[WandaC]

Worked!  TU

[WandaC]

I even switched to Google for my account & had same issues. Did what you said & it worked.

I did call Fitbit CS & was informed Google is aware of the issues & they are working on it.

I am to expect an update both on my Pixel 7 & the Fitbit app coming out the end of the week.

FYI to you.