Can't find the Hourly Step Goal on my Sense 2

[HappyDogs]

I just switched from the Charge 4 to a new Sense 2. I am extremely disappointed to find that the Sense 2 has no marker showing steps in a given hour. This is a major problem for me and makes the device practically worthless Can I return the device?  Doesn’t seem to be any way to actually contact the company. 

Moderator Edit: Clarified subject

[Daisy1972]

I believe you can return the device within 45 days if you aren;t happy. There is a contact page on the website with phone numbers, chat etc. This link is set for Australia which is where I am but you can change it for the country you are in:

https://myhelp.fitbit.com/s/support?language=en_US

[Guy_]

Hi @HappyDogs - the easiest way is to chat via the Fitbit App, click profile photo, Help & support, Contact Customer support.

Btw some clock faces that show hourly activity may exist in the Gallery.

[LZeeW]

@HappyDogs   The Sense 2 and Versa 4 both have a way to monitor your hourly activity.  It's harder to find and programmed different from other Fitbits.

• Swipe to your Main Goal tile and tap on it.  This opens your Today app.  Or you can short press the button and choose the Today app from your app list.  Your hourly activity is there.
• This is where the programming is different.  You can't see your ongoing progress.  The screen only shows the progress ans steps left after you get the vibration reminder.  You could have one step or all 250.

It's not clear why Fitbit made such a change.  Whether you keep or return your Sense 2 is up to you.  I just want to help you and others with the same question.

[SassyBobbie · Accepted solution]

I have been a. FitBit user for over 6 years and the Sense 2 is my 4th FitBit.  We originally ordered me a new Versa 4 but returned it because it didn’t track hourly steps until 50 minutes after the hour.  I like the size of they Sense 2.  Spent almost 2 hours with Customer Service a week ago when they apparently didn’t know FitBit had taken away a main feature I use.  I cannot explain my disappointment with FitBit for eliminating a most vital feature.  My husband and son went with the new Charge 5 (much less expensive) and their hourly steps starts at the beginning of the hour until completed the 250 like my old Sense did.  Apparently someone made a decision without thought to what the customer wants.

[HappyDogs]

Thanks. I too have had several Charge 4s. I had a very frustrating call with Fitbit today. Worst customer service ever, never heard of the issue, told me it was my fault. Live chat person told me to “vote for the feature” on one of their boards. Who has time for this? Shame on Google. I work long hours at my desk and keep track of steps so I know when to turn off the Zoom video and walk around! I really want an Apple Watch but the battery life and price are dealbreakers.

[HappyDogs]

Thanks. I am returning the Sense 2 and getting the Charge 5.  What a silly runaround this has been!  

[HappyDogs]

OMG I ordered the Charge 5 and it keeps telling me to load the FitBit app.  It will not connect with bluetooth on my iPhone.  I've tried the troubleshooting suggestions online.  Apparently, this is a known issue.  WHAT THE ????? What happened to this product?  How could Google take something so simple and mess it up so badly?  I have had several Charge devices over many years with zero issues, and cannot believe the problems I am wasting my time on now.  So, it's back into the box (together with the Sense 2 that I'm returning) for this piece of junk.  Over to the Apple Watch, which I was trying to avoid bc of battery life.