Can't install SpO2 app on Fitbit sense2

[Rus10]

I tried installing this app which is compatible with sense2 

 

But it doesn't install and not showing any error.Its showing 'installing' and again shows the install button enabled. 

My mobile phone is Pixel 7

[Talahthas]

Welcome to the Fitbit community, @Rus10!

Sad to hear that you're having an issue with the SpO2 app for your Sense 2.
Please try if restarting your device before trying to install the corresponding app will fix this problem. To do so, please sync your device with your fitbit app to make sure not to loose any data it might have tracked so far. Then keep your Sense 2 's button pressed for around 10 seconds until you'll see the Fitbit logo on it's display. Finally try installing the SpO2 app on your Sense 2 from within your Fitbit app.
If that won't work for you, please check if there's an update available for your Fitbit app by visiting either the Apple App Store of the Google Play Store, depending on the platform you're using your Fitbit app with.
As a final recommendation to get things fixed, I'd suggest restarting your phone before trying to install the SpO2 app on your device.

I'll keep my fingers crossed.

[Rus10]

Hi Talahthas,

Thanks for the explanation.

Can i please verify whether this feature has the support for all regions. I'm from Sri Lanka.

[Talahthas · Accepted solution]

You're welcome, @Rus10.

According to the list of supported countries provided here, SpO2 tracking unfortunately isn't supported in Sri Lanka:

Fitbit Global - Health Metrics 

[LSQ]

I had the SPO2 app stock installed. It was causing my Sense 2 to only last 24 hours, then it needed to charge. Since I've uninstalled it, it looks like I'll get 5 days now. Is this supposed to happen?