Can't sync my Sense 2 to my new phone

[Tanyaboy76]

I am not able to sync my sense 2 to my new phone.

Moderator Edit: Clarified subject

[Guy_]

Hi @Tanyaboy76 - a common problem as it may be linked to the old phone.

Make sure any devices with the Fitbit App running are turned off.

On your new phone Logout of the Fitbit App and swipe off the active window and in Android clear the storage cache and force stop it and then restart the phone.

Restart the watch by holding the button for 10 seconds till it vibrates and the logo appears and wait for it to start.

Login and wait for any pair, link or Fixit prompts and sync.

If this isn't working click profile photo and "+ Set up a Device" to get it set up.

Note you will also need to setup device dependent settings such as notifications again on the new phone.

[MarreFitbit · Accepted solution]

Hi there, @Tanyaboy76. Welcome to the Fitbit Community Forums. Thanks for the details provided in your post about the issue with your Sense 2.

If you continue having issues after following @Guy_'s tips and recommendations, please try the following:

• Unpair your Sense 2 from your old phone's Bluetooth and also from the new phone.
• Unpair other Bluetooth devices that you may also have paired to your phone's Bluetooth settings.
• Force quit the Fitbit app.
• Turn off other Bluetooth connections when not in use. This can help to prevent connectivity issues or Bluetooth interference.
• Shut off your phone and turn it on after 1-2 minutes.
• Turn on the Bluetooth on your phone.
• Plug it into the charging cable and open the Fitbit app.
• Set up your Sense 2.
• If there is no connection, restart your Sense 2.
• Set up notifications again. 
• Once your Sense 2 is paired and syncing, please proceed to set up your other Bluetooth devices to your phone again. 

With the steps above, what I want you to do is to pair your Sense 2 first to your phone's Bluetooth settings before any other Bluetooth device is connected to your phone.