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Can’t update Sense 2

Friday

Friday

IMG_9505.png

 I get to here and can’t press that green update button. Have restarted my watch and phone multiple times, deleted and reinstalled the Fitbit app, and tried connecting through my laptop   This is as far as I get

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2 REPLIES 2

Friday

Friday

Hi @Ribomspm and welcome to the forums! 

I appreciate your message, and I'm sorry to hear that your Sense 2 is not updating. Thank you for all the troubleshooting steps you tried. 

This is definitely not the experience wanted for our customers, and I understand your feelings about this situation. 

May I suggest you to confirm the version number of your Fitbit device? The steps are shown in the following help article: How do I find the version number of my Fitbit device?

The Sense 2 is now running the 214.24 version, as explained here: What's changed in the latest Fitbit device update?

If the firmware update is still needed, and you still experience issues about it, please follow the steps shown here: Why can't I update my Fitbit device?

Visit our Discussions board where you can share your experiences, meet people and create new topics.Si ma réponse vous a plu, merci de me féliciter. Si votre question a trouvé une réponse, acceptez la solution.If you liked my answer, give me a Kudo. If your question was answered, accept the solution.FR-EN-SPA.

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Friday

In response to MarioSFitbit

Friday

It is running 60.20001214.24.


--
Erik S. Rubinson
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