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Cannot find ECG app on Sense 2

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎02-16-2023 11:47 - last edited on ‎02-20-2023 14:45 by Fitbit Moderator

‎02-16-2023 11:47 - last edited on ‎02-20-2023 14:45 by Fitbit Moderator

It’s not showing up on the device

ibe uninstalled and reinstalled more than once. I can’t do an ecg if the app isn’t on the device. Please help

 

Moderator Edit: Clarified subject

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‎02-16-2023 11:56 - edited ‎02-16-2023 12:02

‎02-16-2023 11:56 - edited ‎02-16-2023 12:02

Hello @Gmary63 and welcome to the Community.  I apologize if I seem like I'm insulting your intelligence.  I looked at your public profile and see that you have been a Fitbit user for a while.  The Sense 2 navigation is different from other models and I want to make sure you are looking in the right place.

  • Do a short press on the button to find your apps.  Not a long, hard press.
  • The top of the screen has your recently used apps.
  • Swipe up to see the rest of your apps in alphabetical order.

 

Laurie | Maryland
Sense 2, Luxe, Aria 2 | iOS | Mac OS

Take a look at the Fitbit help site for further assistance and information.

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‎02-17-2023 10:53

In response to LZeeW

‎02-17-2023 10:53

@LZeeW it took me a few days to figure out how to get to the apps. 

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‎02-23-2023 02:40

‎02-23-2023 02:40

Having struggled with the same question today, assuming it's available in your country you need to go to the Discover tab, into Assessments & Reports, and learn about the capabilities and agree to the various terms and conditions. After I'd done that, and sync'd, it appeared in the app list and I was able to use it.

Some of the FitBit features don't seem that intuitive!

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