Cannot set RBC card on Sense 2

[SirErik]

I bought a sense 2 (replacing an old broken versa 2). With the versa 2, I had no problem adding my RBC mastercard. With the sense 2, it says my bank refuse it.

From the fitbit app, I go to Google wallet, add a pin, select my card, confirm the 3 digits, then refused. The card is actually in my Google wallet (I move from Google Pay a long time ago) and it is working without issue.

I checked on RBC Canada website and it says they allow RBC Visa and Mastercard (but not the debit card which is NOT what I want anyways). Also contacted the bank by phone and my card should be supported by the fitbit pay.

What should I do now?

Moderator Edit: Clarified subject

[LizzyFitbit]

Hi there, @SirErik.

Thanks for the detailed information, and your efforts in contacting your bank. Before anything else, I'd like to clarify that aside from other devices, the Sense 2 will only use Google Wallet to make contactless payments.

That being said, I confirmed that your watch supports Royal Bank Of Canada (Visa) cards and you should be able to add this card. I understand this isn't your case; for this reason, I'd suggest the following steps:

1. Restart your Sense 2 to refresh its performance
2. Check if the Fitbit app is updated to the latest version
3. Force quit the Fitbit app and reboot your phone
4. Turn off the Bluetooth. Wait 15 seconds and turn it back on
5. Try adding your card one more time to see how it goes