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Cannot sync and update my device

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‎05-06-2026 19:38 - last edited on ‎05-06-2026 20:30 by Fitbit Moderator

‎05-06-2026 19:38 - last edited on ‎05-06-2026 20:30 by Fitbit Moderator

My Fitbit accidentally hard reset itself and now won’t sync to my phone. Says update is available on the app but keeps giving me the same error message “something went wrong, try updating your device again”. I have restarted my phone, the watch, disconnected and reconnected, and even deleted the app and redownloaded to no avail (even did this on wifi). Watch is on charger. 

 

Moderator edit: clarified subject.

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‎05-06-2026 20:29

‎05-06-2026 20:29

Hi @Jessicajo11. A warm welcome to the community forums. 

Thank you for taking the time to share these details regarding the difficulty that you are experiencing with your Fitbit. Thank you for trying to fix it on your own. 

Please, make sure to follow the steps listed in these help articles: 

Why won't my Fitbit device sync?

Why can't I update my Fitbit device?

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