Charging problems on my Sense 2

[JuBoKo]

My fitbit sense 2 won't charge, it is completely new, just taken out of the box. Does anyone know how to fix it?

Moderator edit: clarified subject.

[Guy_ · Accepted solution]

Hi @JuBoKo - it is possible the charge cable is faulty or not all the plastic was removed from the back of the watch. Sometimes a tiny ring of plastic covers a charge contact hole.

[JuBoKo]

Thank you @Guy_ for you help. It was the cable 

[Guy_]

@JuBoKo- thanks for the confirmation - you should be able to get a free replacement under warranty where you bought it or chat via the Fitbit App, click profile photo, Help & Support, Contact Customer Support.