Clock slow, Sence no showing in phone or syncing

[JennyHow2]

Hi 

Everything was working well with my sense 2 coupled with my android pixel phone.

I don't know what has happened but now the watch is not showing in the phone app and is not syncing. The phone app is currently showing only about 250 steps today with the watch showing 2884 (not had it on as I'm so fed up with it!)

The phone app is version 4.04.2.11

Phone & watch are no longer paired and no matter how many time I try they won't "see" each other even though they were paired previously. I can't update anything as its not there to update

I've followed lot of instructions found on this forum but nothing has worked

Is there any help? Or has the watch failed and I need to get a new one ?

Thanks    

[JennyHow2]

PS the clock is 10 mins out & losing time a little each day - forgot to add that!

[Guy_]

Hi @JennyHow2 - your watch has to sync to set the exact time but shouldn't lose minutes per day. While it may not be faulty it is not a good one. A normal digital watch should be accurate to less than a minute per month in the extreme.

As regards the not syncing, have you tried  

Remove both watch Bluetooth entries from the phone (in case they are corrupted), needs only be done once per app version.

Logout of the Fitbit App and swipe off the active window and in Android clear the storage cache and force stop it and then restart the phone.

Make sure there are no other devices running the Fitbit App switched on, or other watches that can interfere in the syncing process.

Restart the watch by holding the button for 10 seconds till it vibrates and the logo appears and wait for it to start.

Login and wait for any pair, link or Fixit prompts and sync.

If necessary minimise the app and click the sync popup, or in the Fitbit App run the "Set up a Device" and replace and sync.

You can always chat via the Fitbit App, Help & support, Contact Customer support, they may ask you to do a bus the button or replace it if it is under warranty.factory reset

[JennyHow2]

Thank you for your reply 

I have done all your suggestions having found them in this community before asking for help.. None have worked. The watch is not showing in the app or phone at all so I can't delete it and it won't re pair up.

I will go through your suggestion one by one again, but I'm really at the end point with it! I'll let you know how I get on 

I've had it some time now so I don't think it will be under warranty.

Thank you again for your help, it's much appreciated 😀

[Guy_]

@JennyHow2  - thanks, this link might also be helpful 

What should I do if I lose my Fitbit device?

It will allow to check your watch is still working.