Correcting incorrect data, like too many steps, too many miles...

[SunsetRunner]

Is there actually a way to fix incorrectly logged data?

Today I have done 15000 steps and nearly 7 miles, with my Fitbit Sense 2 sat on my kitchen counter for most of the day.... Literally I could leave it for an hour and it's done an extra 1000 steps on a solid worktop with no interaction from me.

Clearly not right!

I would spend a week fiddling with every setting (like using dominate instead of non-dominate no matter where I wear it), but I just don't have the time. 

Having only just got the device, I'm not keeping something that can't track my exercise accurately, given that's what it is designed to do... 🤣🤣🤣

My cheap Chinese tracker works better than this!

[RiekoC]

Hello @SunsetRunner 

I moved your post from the Android platform forum to the Sense 2 product help forum. There are users here who have experience with the Sense 2 so you're more likely to get responses to your issue.

[Guy_]

Hi @SunsetRunner - in the Fitbit App, device page (Connected to) do you by any chance have your phone connected to your account, if so remove it?

[Redbob]

Mine was doing the same silliness even with the update it prompted out-of-the-box. Things like showing ~3.5x the actual number of steps,  even showed I'd climbed 41 flights of stairs the same day I'd  walked 14,350 steps. Actual: 3980 steps, 0.0 stairs.

I returned it this afternoon  

[Redbob]

What exactly is the point of having a data-logging device that is *not* connected to your phone?

The easiest solution to this problem is mine: I returned the Sense 2 today.

[Guy_]

Hi @Redbob - your device may have been faulty.

The watch needs to be connected to your account (to save the data it recorded) but you don't need to also record data from your phone (as a step tracker) to your account as well.

However the watch still needs to connect to the Fitbit App on the phone in order to transfer its data to the account.

[SunsetRunner]

Thanks @RiekoC , might fit both forums, if there is a way to edit things in the android app then the issue can be corrected manually, but guessing there isn't a way to edit exercise or correct the daily steps for example.

@Guy_ yes connected to my phone, and was all synced with Health Connect. I just ran it through it's setup procedure and enable what it recommended! I have disconnected both and will see what difference it makes for a day or two.

@Redbob Seems stupid to me, should just work out of the box, especially when you follow their setup procedure and set it up as they want. Feels like one of those devices people love for the brand, even though it is fundamentally flawed in design. 

Last night, when my Sense 2 knows I am sleeping, it has travelled 0.5miles/1000 steps. I mean if I'm sleeping I not exercising. Even it I was on a train, plane or boat sleeping I don't want it tracking movement as exercise when sleeping! Such a fundamental thing to get wrong. 

I'll see what it tracks for the rest of the day without my phone or health connect linked to the app. But if it doesn't let you edit the exercise then it's just flawed in design. Just walking down my hallway (6 meters long) it thinks I've done 0.05miles/800 meters. Can't find a stride length setting anywhere in my app version. And now the metal on the back of the watch is causing a small rash....

Happy to give products a fair trial, but they shouldn't be testing me in the process 🤣

[SunsetRunner]

*0.5miles/800 meters (not 0.05miles/800 meters), can't edit my post

[Guy_]

@SunsetRunner- running the watch in standalone mode [by logging out of the Fitbit App], you can check what the watch shows before logging in to the Fitbit App. If the Fitbit App shows something different after it syncs then the information is coming from somewhere else and not the watch, like the phone or a linked app.

[SunsetRunner]

I did try this, if you disconnect Bluetooth then tracking is better, but it also becomes largely useless as a device. Can't use google maps like that. Disconnecting health connect and the phone from fitbit helps, but still see wrong data when sleeping. It's not the phone causing that as that isn't counting random steps/miles in the night! 

Biggest annoyance is that you cannot edit the exercise/health info for a day when it is wrong. 

I returned it. I don't mind having to set things up and fiddle a little, but this isn't worth it. Maybe sleep tracking is better on a fitbit than a cheap smart band, but I'll sleep better without the hassle of a Sense 2 for now 🤣