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Cracked screen on my Fitbit Sense 2

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‎09-03-2023 14:05 - last edited on ‎09-06-2023 09:54 by Fitbit Moderator

‎09-03-2023 14:05 - last edited on ‎09-06-2023 09:54 by Fitbit Moderator

I just purchased my sensor to fitbit and March so I haven't even had it for about a 1/2 a year. And the screen is cracked all the way across. Not sure how it happened. What are your suggestions for fixing it? Or do I have to purchase a new one?

 

Moderator edit: format. 

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‎09-04-2023 03:23

‎09-04-2023 03:23

Welcome to the Fitbit community, @Angiebean76!

Sad to hear what has happened to your Sense 2. Tempered glass as the Corning Gorilla Glass 3 used for your Sense 2 is more scratch resistant as regular glass, but on the other hand it is more prone for getting shattered. So most of the times it's an external impact that leads to a cracked glass.
Nevertheless I'd suggest contacting Fitbit support to see what they can do for you:

Fitbit Support Contact 

I'll keep my fingers crossed.

Stefan
Charge, Charge HR, Blaze, Versa, Versa 2, Charge 5, Charge 6, Versa 4, Aria, Aria 2, Pixel 4a, Pixel 7

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2 REPLIES 2

‎09-04-2023 03:23

‎09-04-2023 03:23

Welcome to the Fitbit community, @Angiebean76!

Sad to hear what has happened to your Sense 2. Tempered glass as the Corning Gorilla Glass 3 used for your Sense 2 is more scratch resistant as regular glass, but on the other hand it is more prone for getting shattered. So most of the times it's an external impact that leads to a cracked glass.
Nevertheless I'd suggest contacting Fitbit support to see what they can do for you:

Fitbit Support Contact 

I'll keep my fingers crossed.

Stefan
Charge, Charge HR, Blaze, Versa, Versa 2, Charge 5, Charge 6, Versa 4, Aria, Aria 2, Pixel 4a, Pixel 7
Best Answer

‎09-04-2023 07:45

In response to Talahthas

‎09-04-2023 07:45

Thanks so much for the info

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