07-23-2023 17:08
07-23-2023 17:08
I have spoke to Sarah Mari, Andres C, Jenwil, Anne-Marie, Faye and have 2 case numbers now. My statistics don’t work on my watch and they all promise emails. In order I have had the following issues:
1) health metrics don’t work
- told to wait a number of days
2) stress numbers don’t work
- case raised to management with promise of reply 24hrs
3) promise of reply to a different email adress (maybe Jenwil and Faye)
-was told by next helper that they aren’t actually allowed to do this
4) asked for transcript of next days help which they were to mail (Andre’s c)
- no transcript received
5) told that I could download transcript (Sarah-Mari)
-that option not found
6) data issues still remain and now sleep data is logging on the wrong day
- they gaslight me saying sleep from Sunday to Monday should show up on Monday (Sarah-Marie) even though all the other sleep showed up on the night I went to sleep
07-23-2023 17:14
07-23-2023 17:14
The worst part is I was really excited to buy the product but realise that I can’t change the service helpdesk.