Sense 2 gets stuck at fitbit startup screen. Will not turn on.

[Ritt37]

Sense 2 will not turn on. I can only get the icon start up screen when it is plugged in but it will not go past that and does not appear to be taking a charge. 

[SunsetRunner]

When you see the logo on the tracker, is Fitbit showing as connected on your smart phone?  If yes, I would suggest holding the side button until you see the red X.  Once it restarts, immediately do the same thing.  Then again 1 more time (3rd time).  Now hold the side button but let go once it reboots.  You're only looking for a reboot, not a red X this time. Leave Fitbit app open and wait 20 minutes.  Keep it charging.  Eventually you should see a progression bar on the tracker.  If you do, it's reinstalling all apps.  Obviously your smart phone must have internet during this process and be showing as connected to the Sense 2 via Bluetooth in the Fitbit app.  Goodluck!

[Ritt37]

Thanks for advice. It appears that it will not connect with my phone.  Does it matter that the only way I get the start up screen is if it is connected to the charger while trying to charge?  

[priddybroder]

I'm sorry to hear about the issue you're facing with your Fitbit Sense 2. If your device is stuck at the startup screen and won't turn on, here are a few troubleshooting steps you can try  codes bellow codes: Press and hold the button on the side of your Fitbit Sense 2 for about seconds until it restarts. This can sometimes resolve minor software glitches 

[Ritt37]

The side button does not reset the device. Is there another way to reset the Sense 2? All I can get to happen is the blue diamond during start up but only when the devise is connected to the charger.