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Data for last two days deleted Sense 2

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‎03-30-2023 03:15 - last edited on ‎03-31-2023 07:54 by Fitbit Moderator

‎03-30-2023 03:15 - last edited on ‎03-31-2023 07:54 by Fitbit Moderator

My fitbit would synch with my phone today - nothing new there happens all the time.

 

The app was showing 11,000 steps for today but I had only done 4,000. It was showing zero for yesterday. Switched bluetooth on and off 'again'.

 

All steps for today were deleted on my Sense2 AND the app. It is now showing ZERO steps sleep or anything for yesterday and today.

 

Moderator edit: updated subject for clarity.

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‎03-31-2023 07:53 - last edited on ‎10-14-2024 04:50 by Fitbit Moderator

‎03-31-2023 07:53 - last edited on ‎10-14-2024 04:50 by Fitbit Moderator

Hi, welcome to the Community forums, @davisha.  

I appreciate all the information that you've shared about the inconvenience you're experiencing with your Sense 2. 

Keep in mind the algorithm is designed to look for intensity and motion patterns that are most indicative of people walking and running. When working at a desk, cooking, or performing other activities with arm movements, a device on your wrist may add some steps. When you’re doing activities that involve arm movement, such as working or cooking, you often walk a few steps in-between stationary periods as well, so the device tries to give you credit for those steps. For most customers, the number of extra steps added by arm-based movement isn’t significant when compared to your overall stats. 

Before considering other options, and if you still consider the steps are not accurate or deleted, please make sure that you've tried the restart procedure as described in this article, then check if you continue to experience the same behavior. In the meantime, you can find more useful information about the accuracy of Fitbit devices and how to adjust your stride length and dominant hand settings here. 

Regarding the steps deleted, the restart should help as well. In case the issue is related to the app, please try these steps:

  • Log out from the Fitbit app.
  • Force quit the Fitbit app and reboot your phone.
  • Open the Fitbit app and log back into your account.
  • Check if the steps are available now.
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