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Data history got lost after restarting Sense 2

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‎02-23-2023 11:07 - last edited on ‎02-27-2023 12:20 by Fitbit Moderator

‎02-23-2023 11:07 - last edited on ‎02-27-2023 12:20 by Fitbit Moderator

My Snse 2 and Iphone 11 would not sync this morning.  Followed the suggested steps:  turned off bluetooth and turned on again.  No luck syncing. Turned off bluetooth and restarted phone.  No luck syncing. Tried pairing the Sense and iphone, but pair message would not show on the Snse 2.  Restarted the Sense 2 and was finally able to pair them.  But all my settings and all hostorical data is gone.  I expected the unsynced data to be lost, but not my years of historical data.  Isn’t that stored in the cloud?

 

Moderator Edit: Clarified subject

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‎02-23-2023 11:10

‎02-23-2023 11:10

Update! Data is back!

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‎02-27-2023 12:22 - last edited on ‎05-08-2024 08:46 by Fitbit Moderator

In response to magillsc

‎02-27-2023 12:22 - last edited on ‎05-08-2024 08:46 by Fitbit Moderator

Hi there, @magillsc.

Thanks for the update. I'm glad your history data is showing up correctly and I appreciate your efforts while troubleshooting your Sense 2. By the way, let me invite you to visit our Health & Wellness board where you will find great tips and encouragement from other members. Happy stepping!

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