Data on watch to app

[Gwynnie30]

Twice this week my calories and movement have not sync correctly!!! What is going on with Google. Over 10 years I’ve a Fitbit this is the last time ever since Google took over the data is not reliable. 5 walks today 13.5k steps Fitbit did say 1700 cals used now it says 1100 and moving time it from 7-8 this morning …. I’ve not moved since according to to sync. I give up!

[Guy_]

Hi @Gwynnie30 - the problem with the new V4 Fitbit App is it doesn't sync well or at all at times and this can lead to a misleading view of things. Using multiple devices can aggravate the issue.

You may have to toggle the phone Bluetooth, restart the watch and possibly the phone before it will fully sync, each time you have a syncing problem.

[Gwynnie30]

Thank you Guy, I’m still not convinced that’s it’s recording correctly but I took your advice and it did sync 🫶