Difficulty adding new device, Sense 2 to my Fitbit app

[sandycren2020]

I’ve started the add device process. Got through “forget this device “ for my old Versa 4. Can’t get the Sense 2 to be recognized/added. I’ve checked my Bluetooth.  I turned it off/on and checked my Bluetooth  with another Bluetooth device and it’s working. My Sense 2 doesn’t seem to have Bluetooth ability necessary to complete setup. 

[sashasimone]

Hi,

It sounds like you're having trouble getting your Sense 2 to be recognized. Here are a few steps to try:

1. Restart Your Sense 2: Hold the button until you see the Fitbit logo to restart the device.
2. Check Device Compatibility: Ensure your Sense 2 is compatible with your phone’s operating system.
3. Ensure Bluetooth is On: Double-check that Bluetooth is enabled on your phone and is in pairing mode.
4. Forget Old Devices: Ensure the old Versa 4 is completely removed from Bluetooth settings.
5. Reset Bluetooth: Turn off Bluetooth on your phone, wait a few seconds, then turn it back on.

If the issue persists, try restarting your phone and the Fitbit app, then attempt the setup again. If you’re still having trouble, please let me know, and I’ll help you further.

Best,

Sasha