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ECG App is not working in Sense 2 (India)

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‎08-08-2023 08:49

‎08-08-2023 08:49

The ECG app on the watch just shows "Can't find phone. Open your Fitbit app and go to the Discover tab. Find Assessments & Reports". I tried factory resetting the watch, re-installing the Fitbit app on my phone, shutting down and restarting the watch. However, the ECG app is still not working.

I've reviewed all the permissions (location, Bluetooth, data, etc.), and access to all these permissions is granted to the Fitbit app. I'm receiving all other notifications (calls, texts, etc.) on my watch which seems to me that it is not a permissions issue.

Kindly help me resolve this issue, as soon as possible, as the ECG feature was one of the primary reasons that I've purchased Sense 2.

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1 REPLY 1

‎08-11-2023 13:34

‎08-11-2023 13:34

Welcome to the community forums, @SunsetRunner.

Thanks for sharing these details and letting me know what steps you've tried so far. I understand how important this app is for you, and I'm sorry for the inconvenience this has caused. I went ahead to check your information and it seems our Support team is already providing you assistance via email. Because they have specialized tools, I'd recommend keeping an open communication in order to receive more updates about your case.

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