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ECG app not showing up on Sense 2

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‎12-26-2022 05:45 - last edited on ‎12-27-2022 11:40 by Fitbit Moderator

‎12-26-2022 05:45 - last edited on ‎12-27-2022 11:40 by Fitbit Moderator

I have reloaded the ecg app to my phone at least three times. 

I have checked to see if the ap needs an update...it doesn't.

I have restarted the watch.

The icon for taking an ecg showed up once and when I went back to set a second reading the next day, no icon on my fitbit.   

Three days old and this thing is headed for a bad ending.

How do I fix this?  The only reason I bought this thing was to help me keep track of cardiac activity.

HELP!

 

Moderator Edit: Clarified subject

Best Answer
22 REPLIES 22

‎08-21-2023 12:56

In response to jacksheart

‎08-21-2023 12:56

I followed your advice about getting the ECG button to appear on my FitBit and it worked for a while, but now it has dropped off again and I can't get it to reappear.  Any suggestions?  I have tried the method you mentioned before about pressing the button again after the time comes up but every app shows up except the ECG.  Appreciate any suggestions.  Thanks

Best Answer
0 Votes

‎08-21-2023 13:30

In response to Petfixer

‎08-21-2023 13:30

Try re-starting your watch. Hold the left button down till the screen goes
off and the fitbit logo appears.
Best Answer
0 Votes

‎08-21-2023 14:56

In response to jacksheart

‎08-21-2023 14:56

ECG still not there. All the other apps are there but not that one.
Best Answer