help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Sense 2 ECG causing reboot then black screen

yesterday - last edited an hour ago by Fitbit Moderator

yesterday - last edited an hour ago by Fitbit Moderator

About four months ago when I tried to use the ECG app which appeared, by pressing fingers on the corners the watch screen went blank I would see a green line across the face, and then see the fitbit logo.  Then nothing.  I discovered when I got home that is I connected the charger cable the watch would boot all appeared normal.  Unless I tried to use the ECG.  Same process to restart.  Then about a month later when I would go to check the time, pressing the button.  The watch would reboot.


Moderator Edit: Clarified subject

Best Answer
1 REPLY 1

an hour ago

an hour ago

Hi there, @GA2024.

Thanks for the detailed information, and the steps tried prior to posting. I'm sorry you're having this experience with your Sense 2. Given this situation, I'd recommend changing the clock face and restarting your watch to refresh its performance. Then, wear your watch as you normally do and use its features including the ECG app to monitor its behavior in the last few days.

Best Answer
0 Votes