Sense 2 battery draining quickly

[JoelFig]

Hello,

I would like to report an issue with my Fitbit Sense 2 device. The battery is draining very quickly (lasting less than a day, even while idle), and the watch sometimes turns off by itself, even when it has charge.

I have already followed all the recommended steps:

Reduced the screen brightness to the minimum;

Disabled all notifications and high-consumption features (such as the voice assistant, continuous monitoring, etc.);

Restarted the device;

Verified that the firmware is up to date;

Performed a factory reset;

Removed all third-party apps.

Even after all of this, the issue persists. The battery continues to drain very quickly and the abnormal behavior remains.

I would like to know what the next steps are and whether it is possible to claim the warranty, as the product is still within the legal coverage period.

I look forward to your response.

Best regards

Moderator Edit: Clarified subject

[MarreFitbit]

Hi there, @JoelFig. Welcome to the Fitbit Community Forums. Thanks for bringing this to my attention and for the troubleshooting steps you've tried. I'm sorry to hear that the battery of your Sense 2 is draining quickly. I understand your concern, I will do my best to help you with this!

I've seen you contacted our Support Team after posting here and they've already assisted you. If the steps that our team has provided did not work, please feel free to contact them back for further assistance. Since you already have a ticket open with them it'd be easier to continue the follow up on this matter with them directly. 

Thanks in advance!