help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Error registering Sense 2 with Fitbit Pay

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎11-21-2022 18:14

‎11-21-2022 18:14

I just got a Sense 2 today and when I try to set up Fitbit Pay I get this error (see screenshot). I also don't have an option to change from Fitbit Pay to Google Pay which I would prefer as my main card is not supported by Fitbit Pay.  

 

Any help on how to resolve?

1000002567.jpg

 

Best Answer
0 Votes
6 REPLIES 6

‎11-21-2022 18:47

‎11-21-2022 18:47

@Mairead287 Google Wallet hasn't rolled out to everyone yet. The Server was down for a while. Setup might work now. However, if you later switch to Google Wallet, you will lose anything setup in Fitbit Wallet. No idea how fast the rollout is occurring.

Best Answer
0 Votes

‎11-21-2022 19:10

In response to Goosse1962

‎11-21-2022 19:10

Thanks @Goosse1962 ... it's still not working right now. I'll leave it awhile and check again in a few hours. 

Best Answer
0 Votes

‎11-21-2022 20:49

In response to Mairead287

‎11-21-2022 20:49

If it still doesn't work, it is possible that something got stuck when the server was down. Close and reopen app on phone often clears minor issues. When that doesn't work, then I force stop and reopen. Next solution is to install any pending updates to the app before restarting the phone. These steps seldom fail for the issues I encounter. If it still doesn't work, then a call to support is usually needed.

 

I hope this helps and have a Terrific Day!

Best Answer
0 Votes

‎11-22-2022 06:19

In response to Goosse1962

‎11-22-2022 06:19

@Goosse1962 Thanks for the assistance but unfortunately it's still not working. I've been onto support and they couldn't help so they've escalated it higher up the food chain. Now I just have to wait for them to get back to me. Thanks again! 

Best Answer
0 Votes

‎11-23-2022 12:16

In response to Mairead287

‎11-23-2022 12:16

If you get it working, be careful before switching to Google Wallet! I got my update and switched yesterday, only to find out the main credit card that I use that WAS supported in Fitbit Pay is NOT supported on Google Wallet. Even though I use it for tap-to-pay payments on my PHONE. I just cannot use it on my Fitbit. Very frustrating. Check your bank before you switch to Google Wallet just to make sure you don't get stuck like me. I can't switch back to Fitbit Pay either now so I can't use that card anymore on my Fitbit.

Best Answer
0 Votes

‎11-24-2022 00:39

In response to Mairead287

‎11-24-2022 00:39

Try to clear data and cache of Fitbit Android app to get Fitbit Pay working.

Best Answer
0 Votes