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Exercise app on Sense 2 no longer crashes

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‎04-26-2023 12:26 - last edited on ‎04-27-2023 18:30 by Fitbit Moderator

‎04-26-2023 12:26 - last edited on ‎04-27-2023 18:30 by Fitbit Moderator

The Sense 2 that I have that was crashing from exercise mode to clockface Is no longer crashing.  The syncing to the Fitbit app is no longer slow.  Are any other users that have had this issue resolved, let me know.  It seems it was a Fitbit issue not a device issue.

 

Moderator Edit: Clarified subject

Tziona
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2 REPLIES 2

‎04-26-2023 23:07

‎04-26-2023 23:07

Mine is still crashing. I updated the app to ver 3.80 hoping this will resolve both the workout crash and credit card issue but both problem still there for me.

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‎04-27-2023 18:34 - last edited on ‎03-13-2024 04:32 by Fitbit Moderator

In response to five8s

‎04-27-2023 18:34 - last edited on ‎03-13-2024 04:32 by Fitbit Moderator

Hi there, @sparkles4 and @five8s.

@sparkles4 Thanks for sharing your experience. I'm glad the issues you had got sorted out and I hope you can keep crashing your goals.

@five8s I'm sorry you're having this inconvenience with your Sense 2. I understand how you're feeling and I appreciate your efforts in updating the Fitbit app. I went ahead to check your details and it seems you already have a case created. I'm sure our Support team will continue providing you with assistance, so please keep an open communication with them.

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