Exercise option for Driving removed

[RHStarkJr]

• Exercise option for Driving was removed last month in the latest Android app update without any notice. This option is used to delete false steps while driving but still registering calories. As a result, my steps are now overstated. Please reinstall Driving option ASAP!

[LarryJo]

I agree. I'm on a tractor quite often and used Driving to remove the steps. Does anyone know if Fitbit offered an alternative?

[PV1234567890]

The driving activity under manual activity logging has been removed which means steps are over counted. Bouncing around on bumpy roads or a tractor off road leaves me with massively exaggerated steps. If was a faff to have to manually log driving but at least it allowed more accurate data than currently is available. What is the point of having a system that provides useless data?

[BaileyT]

Also following up on this, I have a charge 6. I ride a motorcycle for daily commute and that's what I use to delete steps.

[noelgoo]

Seriously, what happened to that? I need SOME way to tell it not to count those steps. If there's another way, fine. But not that I can tell. 

[LizzyFitbit]

Hi everyone, and a warm welcome to our new members.

Thanks for bringing this to our attention. I wanted to let you know that our team is aware of this situation and they're currently investigating.

I'm sorry for the inconvenience this has caused, and I appreciate your feedback. Rest assured that I'll update this thread as soon as I receive more information from them.

[LarryJo]

Hey Lizzy, i notice there were some updates to the app today, but still no driving. Is Fitbit so smug they think the devices always count correctly?

[LizzyFitbit]

Hi there, @LarryJo.

Thanks for keeping your Fitbit app updated. I understand how frustrating this has been for you and apologize for this inconvenience. Our team is still working to identify a solution as soon as possible. While I don't have more news, I'll make sure to update this thread as soon as it becomes available.

[nocturnecsh]

They also removed Motorcycle from the activity (search) list. This is no longer a Fitbit issue since Google purchased it. Google has been slowly deprecating Fitbit to make it useless, with the apparent idea that Fitbit users will migrate over to Pixel watches. Unfortunately for Google, their trust level is very low. My wife's Versa 3 gave up the ghost and she moved to Garmin. I'm using a Versa 2 that no longer has heart rate functions (the sensor died). I was using it for the various watch face options and to record flights and steps. Now that it is motorcycle season, it's only value is to tell time. Tracking steps and flights is meaningless since Google removed the activity from the Fitbit app.

[nocturnecsh]

Once my Versa 2 dies (and it is limping now), I plan on moving, since companies like Google apparently are more concerned with ad revenue than maintaining a good experience for their end users.

[LizzyFitbit · Accepted solution]

Hi everyone.

I have great news for you! Our team has developed a fix for this issue and you should be able to log a Driving activity on the Fitbit app. To make sure it's working well for all of you, please go to the Fitbit app, tap the Exercise tile and try logging this activity with all its details.

I appreciate your patience and keep me posted on the outcome.

@nocturnecsh I understand your point of view and thank you for taking the time to share your feedback. Please know we'll work to improve our products, and the experience of all our members.

[LizzyFitbit]

Hi everyone!

Because the issue with Driving not appearing as an activity type on the Fitbit app has been resolved, I'll close this thread from further comments.

I appreciate everyone's feedback and reports. Rest assured that we'll keep working to improve Fitbit and make it more useful for you.

Have a good one!