help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

FITBIT lost my Sense 2

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎10-03-2023 09:32 - last edited on ‎03-24-2025 19:59 by Fitbit Moderator

‎10-03-2023 09:32 - last edited on ‎03-24-2025 19:59 by Fitbit Moderator

I bought a Sense 2 in July.  The GPS never worked.  After several phone calls and failed options, I was told to send it back.  I got a refurbished watch back in two weeks with no instructions.  I called help and after a very long phone call, the watch could not be started.  Fitbit Help again sent me a shipping label to send it back.  Help said they would send a new replacement, immediately.  That was two weeks ago.  Fitbit has received the broken refurbished watch (I have the tracking number) and still have not sent me a replacement.  I have been without a Sense 2 watch for a month.  I am paying for premium and receiving no services.  I have been with Fitbit from the beginning (pedometer in the pocket).  

Best Answer
0 Votes
1 REPLY 1

‎10-27-2023 14:55

‎10-27-2023 14:55

My Sense 2 bought last December stopped working in early September and I got a refurbished replacement overnighted. It didn't work and I sent back with delivery receipt of 9/15/23. Still no replacement or even a promised delivery date despite phone calls, chats, emails. Likewise paying premium with no service. What is going on??? Does anyone from Fit Bit help monitor these community forums??

Best Answer
0 Votes