Sense 2 shows red X

[Dhrish]

Hi,

Can someone help me with my Fitbit problem.

It’s just a year old & it won’t start. Is not even pair with my phone

Moderator edit: edited title to clarity.

[CrisVillaFitbit]

Welcome to the Fitbit Community, @Dhrish.

Thanks for letting me know about this situation in regards to your Sense 2 showing a red X, I understand how you can feel, I'll do my best to help you.

I recommend you to check if your Sense 2 is updated, you can check this article to know how to do so. Once you do so, do the following:

- From the Today tab in the Fitbit app, tap Devices .
- Choose Sense 2.
- Tap Sync Now Sync.