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FitBit customer service is shocking

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‎01-09-2023 01:05

‎01-09-2023 01:05

How bad are FitBit customer service? I have been trying to get an order either dispatched or cancelled for 4 days now and no one can do anything - Just keep saying someone from the higher team will contact me. Meanwhile, I have no strap and am £50 down. The order was a replacement strap that I returned on 20th December so it has been going on for some time. 

Seriously, can't the customer service team do anything?

I am not getting anywhere by talking to them and I am so frustrated!

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