Fitbit Sense 2 Replacement Delay (Request # 52581222)

[SumitTripathi]

I am writing to follow up on my request for a replacement Fitbit Sense 2,

It has now been 50 days since I submitted my request, and I have not yet received a replacement device or any updates on the status of my request. I am quite disappointed with this long delay.

I kindly request that you expedite my replacement request and provide me with an update on the status as soon as possible.

Thank you for your time and attention to this matter.

[Odyssey13]

Hi @SumitTripathi  these are the community forums and you need to get with customer support

here are the support contacts I've gleaned over the years on the forums.

when there is someone available, chat is an option. Phone or X/Twitter works well, too.

https://myhelp.fitbit.com/s/support?language=en_US 

Support is limited by the number of representatives available at a given time and the hours of operation. Chat lines are open when they have live help.
USA: call (877) 623-4997
UK: call 0800 069 8505
INDIA: call 000 800 050 1057
IRELAND: call 01 691 7502 (country prefix: +353)
Other contact options:

USA: click

Canada: click for options