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Fitbit Sense 2 froze on logo

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‎01-09-2024 08:43

‎01-09-2024 08:43

My fitbit is froze on the logo screen.  I have restarted, which didn't clear the problem.  I let the fitbit battery die and then charged it again.  Still no luck.  I tried to contact costumer support and received an error doing that as well.  I have removed the app, restarted my phone and re-download the app.  I'm at a loss on how to fit this.  Please help

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‎01-09-2024 13:07

‎01-09-2024 13:07

Welcome to the Fitbit community, @Baaybaay0723!

Sad to hear that your Sense 2 isn't working as expected. Thanks for having taken the time trying to get things fixed by yourself.
As you've mentioned not being able to contact customer support via the Fitbit app and to save you further effort, here are all other options to contact the support team:

Fitbit Support Contact 

Stefan
Charge, Charge HR, Blaze, Versa, Versa 2, Charge 5, Charge 6, Versa 4, Aria, Aria 2, Pixel 4a, Pixel 7
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