Fitbit Sense 2 having several issues

[Shona83]

Upgraded from the sense in June 2024 and I regret buying the sense 2. Not even 6 months old. Battery doesn't last 4 days, device keeps shutting itself down and it's a P***k to restart. Takes 5 mins to recognize its on the charger. Tomorrow I'm returning and demanding a refund. My original sense lasted me 4 years with no issues but the sense 2 is S**t

[EstuardoFitbit]

@Shona83 Sorry to hear your Fitbit Sense 2 hasn't lived up to expectations!

I'm truly sorry for the battery issues, shutdowns and charging hassles. Thanks for your loyalty, especially after loving your original Sense!

To help you out, our support team is here for a hassle-free return and refund.

If you have purchased the device through our official Fitbit store, you can contact our support team to get assistance with your request. 

[Shona83]

Too late, I've already returned the stupid thing back to the store. Fitbit should dump the sense 2 and return to the original sense which was way better. I had the original sense for 4 years with no issues, had the sense 2 for 5 months and after the 4th month I constantly wanted to smash it, the constant "stress" detection was absolutely annoying. Such a stupid idea

[EstuardoFitbit]

Hey there @Shona83. 

Thank you very much for following up! I'm glad to read you received your refund from the original store where you purchased the device.

We're committed to enhancing our services and products. Honest reviews like yours help us understand areas for improvement.

I appreciate your feedback and look forward to supporting your fitness goals!