Fitbit Sense 2 is not recording stats

[adnamarrac]

My sense 2 started flashing red cross for a few days randomly I tried contacting them but as usual it's impossible, now I have no numbers again trying to contact them IMPOSSIBLE I'm virging on loosing the plot, since getting a new pebble off them I've had nothing but problems it's never worked properly. I hate the thing worst decision changing from my last watch. They've gave me a defective item and you can never contact them to sort problems I'm bloody sick of it now how do I get refunded, it's broke more than it works.

Moderator Edit: Clarified subject

[FatimaFitbit]

Hi there @adnamarrac! It's great to see you here in the Fitbit Community!

Thank you for letting us know about this situation. I'm sorry that the way to contact the customer support was difficult, thanks for your efforts. Here is a link for contacting support in case you'll need it again: Contact Us 

I checked with support and I have been informed that your request has been successfully reported. My best advice is to keep an open communication with them so they can provide you with more details about your situation. The Fitbit community is always available to help you. 

[adnamarrac]

Yes I eventually got the help my sister in law helped, due to my disability
it was hard, she even had trouble for 3 hours

[FatimaFitbit]

Hi @adnamarrac! Thanks for your reply.

I'm very sorry that it was difficult to find customer support. Please don't hesitate to post in the Community for help or to reach out to a Fitbit Moderator.

We'll be happy to help!

[00starT]

So how does one find instructions about general use of this Fitbit Sense 2? I just want to know how to access updates, how to use certain things like hours of last night's sleep, steps taken, and all I get is question/answer stuff. I appreciate that info, but I need a generalized instruction manual. My apology for sounding so stupif!

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So there is no website where I can read an instruction manual or just look up things?

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Meant to say"stupiD, NOT stupiF!

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Moderator edit - merged messages

[MarioSFitbit]

Hi @00starT ! Welcome to the Community ! 
I really appreciate your message, you are very welcome ! I'll be glad to share with you a couple of related help articles about your Sense 2. 

In order to update your Fitbit device : How do I update my Fitbit device?
General information about your Sense 2 : How do I navigate my Fitbit device?
Fitbit Sense 2 user manual : Fitbit Sense 2 User Manual.

I hope this will be helpful. 
Best wishes,