Fitbit Sense 2 not charging

[dr_shivanshu]

 

My Fitbit is not charging due to issue in the charging cable. How can I get it replaced from the company? I bought it 10 days ago

Moderator edit: edited title to clarity

[Odyssey13]

here are the support contacts I've gleaned over the years on the forums.

when there is someone available, chat is an option. Phone or X/Twitter works well, too.

https://myhelp.fitbit.com/s/support?language=en_US 

Support is limited by the number of representatives available at a given time and the hours of operation. Chat lines are open when they have live help.
USA: call (877) 623-4997
UK: call 0800 069 8505
INDIA: call 000 800 050 1057
IRELAND: call 01 691 7502 (country prefix: +353)
Other contact options:

USA: click

Canada: click for options

[CrisVillaFitbit]

Hello, @dr_shivanshu Welcome to the community! And thanks @Odyssey13 for the information provided.

Thank you for letting me know about this situation with the battery for your Sense 2, could you complete these steps and answer the following questions, please? They must be completed in the order they are listed here:

- Does the Fitbit vibrates when connected to the charged?
- Does the green light on the back of the Sense 2 are turned on? (The green LED)
- Do a restart by performing the steps listed in this article, be sure to check the procedure for Versa 3.
- After this, check and complete the steps in this article.

Let me know how the situation goes, thanks for your efforts!

[dr_shivanshu]

No,no vibration is felt

no, no green light appears

[CrisVillaFitbit]

Hello, @dr_shivanshu Thanks for the information provided.

I have sent you an email to your email address in your Fitbit Account, please reply back with the information asked in order to continue with your case, thanks for your understanding!