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Fitbit Sense 2 not connecting to the app

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‎03-20-2024 15:08 - last edited on ‎03-21-2024 09:19 by Fitbit Moderator

‎03-20-2024 15:08 - last edited on ‎03-21-2024 09:19 by Fitbit Moderator

Why can't I connect my watch to the Fitbit app? I'm trying to add a new device, and then I receive the code on the watch. When I enter the code in the app, it just keeps loading before an error message pops up. How can I fix this?

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nd of course, I've tried turning the watch and the app off and on again

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‎03-21-2024 09:16

‎03-21-2024 09:16

Hi @Hey12345, welcome to the Community Forums

Thanks for bringing this to our attention and for the details that were shared in your post, I'm sorry to know that you're experiencing such an issue with your Fitbit Sense 2. To fix it, please restart your device following the steps that are specified on this help article and let me know if the issue persists so I can further assist you.

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