Not charging and red X on my Sense 2

[Wana1]

My Fitbit sense 2 completely dies 2 days ago and I can not get it to charge and when I press and hold the power button it vibrates and the logo flashes then a huge red X appears then is goes blank.

[EstuardoFitbit]

Hi @Wana1, welcome to the Fitbit community. 

I'm sorry to hear that you're having trouble charging your Fitbit Sense 2, and I appreciate you trying some steps before contacting us.

As a first step, I'd like for you to try cleaning the charging contacts on the back of your device using a toothbrush and a little bit of water.

I'll also need you to clean the pins inside the charging cable with a cotton swab and a little bit of rubbing alcohol, making sure that no pieces of the swab are left behind in the pins.

Finally, you'll need to plug it into a different USB port, or a UL-certified USB wall charger.

After getting the device to charge again, what I'd suggest is to set up as new your device. Please follow the next steps:

1. Go to Bluetooth settings
2. Next to the name of your device, you will find a settings sign, press it
3. Click on the Forget device option
4. A pop-up screen will appear asking you to pair the device and you need to tap on the Allow option.

If after doing this you are still experiencing the problem you are trying to do, set up your device as new. How do I set up my Fitbit device?

[Wana1]

I have tried what you suggested. And the screen is still black. On the app
it keeps saying to pair Fitbit then asking for a 4 digit code that is
supposed to be on the screen but the screen is black.

[LilacZea]

I got the red x .yesterday. I deleted app cleared cache. It worked. But today battery was 2%. I started charging at 5pm. Its now 10:30 pm and im only at 29%. Tried different charger base and outlets. Not showing charging icon. What do you think i should try. And the fitbit chat was blank, never connected.

[nursenordstrom]

 having similar issues

[EstuardoFitbit]

Hi everyone, it is nice to see new faces around the neighborhood!

If you have already tried the troubleshooting steps listed above and are still experiencing the issue, I recommend contacting our support team. They will be able to check your device's warranty status and provide a resolution for your case.