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Fitbit Sense 2 not tracking floors

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‎03-23-2024 15:43 - last edited on ‎03-31-2024 15:33 by Fitbit Moderator

‎03-23-2024 15:43 - last edited on ‎03-31-2024 15:33 by Fitbit Moderator

  • Hello, the Fitbit is not tracking floors. I walk up and down the stairs of my house six times. A day. The Fitbit doesn't pick that up. What can you do?

 

Moderator Edit: Clarified subject

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‎03-24-2024 12:37

‎03-24-2024 12:37

Hi @Dbsbluskies270, welcome to the Community Forums.

Thanks for bringing this to our attention and for the details that were shared in your post, I'm sorry to know that you're experiencing such an issue with your Fitbit Sense 2. To fix it, please restart your device following the steps that are specified on this help article and let me know if the issue persists so I can further assist you.

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‎03-24-2024 22:42

‎03-24-2024 22:42

Hi @Dbsbluskies270 - if the restart doesn't help, how you walk upstairs may be an issue. Your watch needs to count steps at the same time.

If you hold the bannisters it might not be able to count enough steps at the same time as going up.

Author | ch, passion for improvement.

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