Fitbit Sense 2 poor performance

[shaybohs]

My Sense 2

1. is no longer recording heart rate during activity eg I no longer have any data on my bpm during my 6k running session; this worked fine until recently and I do not understand why this obviously important functionality has disappeared

2. Also it no longer gives me an accurate timing for the activity, instead it gives me the time to the nearest minute eg  it indicates 32:00 when I know I have run 31:47, again this worked fine until recently; I want accurate data, not approximate data !

This is not good enough for an allegedly top of the range tracker for which I am paying an annual premium; This is important data for me and no doubt lots of other athletes;

What is Fitbit going to do to restore these important functionalities  ? 

[arioles]

I don’t have any answers, my apologies. But I wanted to share that I am also getting incorrect data. My new Sense 2 doesn’t accurately measure my mileage. It’s way off- by a half mile or more.  I am unhappy with the Google operating system. I hope we get some answers.