help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Fitbit Sense 2 stuck at logo

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎07-06-2024 06:50

‎07-06-2024 06:50

My Fitbit watch is stuck at logo. Stopped working 1 day. Can’t start it now. Everytime I recharge it and try to start it it just shows Fitbit logo and nothing else. Tried ways from other posts but did not work. It is just stuck at logo forever. How can I make it work again? 

Best Answer
0 Votes
1 REPLY 1

‎07-06-2024 18:03

‎07-06-2024 18:03

Welcome to the community forums @kumar1999. 

Thank you for taking the time to share this experience with me. Thank you for trying to fix it on your own. 

Please confirm that you have followed the steps listed below. I'm not sure if this difficulty comes from performing a factory reset without first unpairing your Fitbit device from your Fitbit account and phone's Bluetooth settings. I'd suggest following the steps below in the order listed:

  • Unpair your Sense 2 from your phone's Bluetooth and also make sure it's no longer connect to your Fitbit app. 
  • Force quit the Fitbit app.
  • Turn off the Bluetooth.
  • Shut off your phone and turn it on after 1-2 minutes.
  • Turn on the Bluetooth.
  • Set up your Sense 2 again.
  • If there is no connection, restart your Sense 2.

If you can't get started with your Sense 2, usually a missing requirement is the cause. Carefully review the requirements provided in the help article Why can't I set up my Fitbit device? 

If you continue having difficulties to update your Fitbit device, see Why can't I update my Fitbit device?

Best Answer
0 Votes