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Fitbit chart on Amazon shows incorrect info for Sense 2

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‎01-13-2024 06:03 - last edited on ‎01-14-2024 09:26 by Fitbit Moderator

‎01-13-2024 06:03 - last edited on ‎01-14-2024 09:26 by Fitbit Moderator

I ordered the sense 2 so I could use these features but I'm now learning that not only does it not have YouTube music but has no music app or support for a music app. The chart for Amazon on what watches have which features says that the sense 2 should have YouTube Music.

 

Moderator Edit: Clarified subject

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3 REPLIES 3

‎01-13-2024 08:54

‎01-13-2024 08:54

Hello @Zer0_98084 and welcome to the Community.  I agree with you.  This page lists it as a feature.  This page is part of the Fitbit Store on Amazon.  It isn't from a third party seller.  You certainly have the option of returning the Fitbit.  I recommend that you don't open the package.  I'll give feedback to a moderator that there is incorrect information.  You can give feedback to Amazon that the information is incorrect.

Laurie | Maryland
Sense 2, Luxe, Aria 2 | iOS | Mac OS

Take a look at the Fitbit help site for further assistance and information.

Best Answer

‎01-14-2024 00:08

In response to LZeeW

‎01-14-2024 00:08

Sense 2 has Google Wallet and Maps but no YouTube Music Control (yet). That dot must have been mis-placed. 

Best Answer

‎01-14-2024 10:00

In response to asiayeah

‎01-14-2024 10:00

Welcome to the forums, @Zer0_98084. @LZeeW and @asiayeah Thanks for the heads up!

@Zer0_98084 Thanks for bringing this to our attention. I understand that you were looking forward to trying your Sense 2 and its features, and I apologize for the inconvenience. Currently our Charge 6 is the only one that supports YouTube Music Controls. I'd recommend checking our User Manuals or visiting our comparison chart to learn more about what it's included in our Fitbit devices.

In regards to the chart on Amazon, I have reported this situation to our team so that the information displayed can be rectified. Once again, I truly appreciate your feedback and in case you're not interested in keeping your watch, please get in touch with the retailer to evaluate your return options.

Best Answer