Fitbit sense blue lines

[Gstarling]

Seen on the forums that a recent update has caused issues. My sense is very erratic, it w orks for a few days and then it show two parallel lines for other days. Contacted Fitbit but as out of warranty will just provide a discount  on a new watch.

Probably downgrade to the versa 4 but want to ensure I don't lose my data. Requested an export 8 days ago and it's still pending. Did briefly try to find similar posts but could not see any answers. Was advised to move to Google but seen posts saying staying with Fitbit safer?

Grateful for advice on both the blue line issue and how to not lose my data when I change device

[Guy_]

Hi @Gstarling - firstly your data is retained on your account on the Fitbit servers regardless of the device you use so it won't be lost unless you change account.

The blue line issue may only be a clock face issue, try changing clock face and restarting the the watch by holding the button for 10 seconds till the display blanks or vibrates and wait for it to start.

If you notice problems with the steps this is because there is a bug on the Fitbit servers, so your watch may actually be fine.

If not can you provide more information as to the specific problems.

[Gstarling]

Many thanks for your advice.

I finally managed to download my data by cancelling the original request and requesting it again - it worked.

I spoke to Fitbit who also advised changing the clock face but this didnt work either. The issue with my Sense was that it was intermitent - worked fine for a few days and then blank screen or lines for 2 -3 days at a time. I purchased the Versa 4 with the discount and seems to have  all the functionality of the Sense and hopefully will last. One minor bug with the Versa is that my chosen screen (spectrum which I liked on the Sense) disappears at some point each day and I have to change the clockface back.

[Guy_]

@Gstarling- when your Sense had a blank screen or lines were you able to restart it and it work normally? And in case it was simply a bad connection inside did tapping it, swiping the face in any direction work? Did it record Heart rate or steps when synced with the app? Did the battery last normally?

Your Spectrum clock face should not disappear but if you gently long press the watch face it enables changing clock face and if you fold your arms occasionally this can get enabled accidentally.