Fitbit stuck on setting up page - Fitbit Community

Fitbit stuck on setting up page

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Djagota

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alexthecat

Platinum Fitbit Product Experts share support knowledge on the forums and advocate for the betterment of Fitbit products and services. Learn more

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@Djagota have you tried force stopping the app or restarting your phone? Those are the first things I would do.

Also, which version of the Fitbit app are you using? Is there an update available?

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Amanda | Wyoming, USA

Pixel Watch 3, Inspire 3, Sense | Android

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EstuardoFitbit

Community Moderators ensure that conversations are friendly, factual, and on-topic. We're here to answer questions, escalate bugs, and make sure your voice is heard by the larger Fitbit team. Learn more

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Welcome to the Fitbit Community @Djagota. Thanks a lot for your help @alexthecat!

This is really strange, and I'm sorry it's happening to you. Here's what I suggest you do:

Go to your phone settings.
Look for all the apps.
Find the Fitbit app.
Clear the cookies and cache.

By doing this, you'll likely be logged out of your account and will need to log back in. Then you can try to set up your device again.

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Djagota

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I had the latest version of the app. I tried restating the fitbit so that worked for me.

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