Food log not working

[Elijen]

I was trying to log my food today and it will not show any food when I put an item in. It will also not show anything in the database when I scan and I know those items are in there. Please help. I have a sense 2 and an apple

[nerdpower13]

I've been having this problem ever since Saturday when they fixed issue where we were not being able to scan or look up foods.

[Julia_G]

Hi, @demondoyle @nerdpower13 @jacksol422 Fitbit is reporting this issue as “resolved”. I would recommend making sure that your app is updated to the latest version and then trying again.  I hope this helps! 

Let us know if you are still experiencing problems.

[nerdpower13]

I just updated my app and it is still not working. Still no drop-down to choose serving type and clicking Save does nothing.

 

[JuanFitbit]

@LZeeW Thank you for your help .

@pulatgu6 @AndriaH  A warm welcome to the Community! Thank you for your messages. 

Please make sure that you have the latest Fitbit App update available. 
Then try turning your phone off and on again. 

If the issue persists please let us know what phone you are using and it's operating system as well as the app version you have installed. (eg. Pixel Phone 7 Android 12 App 4.55. Iphone 16 iOS 18.2.1 App 4.54, etc) 

[CrisVillaFitbit]

Hello, @sebcarp-71, welcome to the community and thanks @LZeeW for the insight.

@sebcarp-71 Thanks for letting me know your situation with the food database in your Charge 5, I understand how you feel, I'll do my best to help you.

Can you confirm what's the Fitbit App version you have on your device, please? If needed you'll have to update it.

[Rtkat3]

Has anyone been unable to create their own custom food because the drop down next to the serving size isn't working? I have discovered this when trying to add the Cookies & Creme Cheerios which is not on the app.

[JuanFitbit]

@Rtkat3 ,Nice to see you back! Thank you for your report. 

Please make sure that you have the latest Fitbit App installed. 

We have noticed that this gets solved with the app update. 

Also it's recommendable to restart your phone (off/on) . 

[Rtkat3]

@JuanFitbit, I did restart and it didn't work. There are no new updates for Fitbit from the Google Play Store right now.

[JuanFitbit]

@Rtkat3 , Thank you for  your reply and confirmation. 

We will release a new app update in the next few days. 

Please keep an eye open for it. If after the update the issue persists please let us know over here, so that we inform our team for further research .

[ManuFitbit]

Hi @allypeg. Welcome to the community forums. 

Thank you for sharing the inquiry regarding Custom Food. 

I'm not sure if you are still experiencing this difficulty. If so, please try to perform the following troubleshooting steps:

• Log out from the Fitbit app.
• Force quit the Fitbit app and reboot your phone.
• Open the Fitbit app and log back into your account.
• Check if the issue is still happening.

[allypeg]

FINALLY! Followed your troubleshooting a couple of times, and it finally worked. Thanks!Sent from my Galaxy

[GaryNoodle]

After the food entry went down completely ( no food database ) and then came back up, there is no dropdown menu where there used to be to enter custom foods (and there are a lot of them due to homemade and changed commercial compositions maintaining the same UPC).

As a result, despite entering every available parameter, the Custom Food cannot be saved.

Just a waste of time entering all the other data because, as is basic for math, one needs to know the units for further calculations!

So please restore a functional dropdown menu for CUSTOM FOOD generation so the data can be saved and used.

[poppyL]

Same. I noticed this yesterday (Nov 11). 

[LZeeW]

@jacksol422   Fitbit had a widespread problem that affected both Android an iOS.  I use an iPhone and can save custom foods.  Do you use Android or iOS?

I recommend posting app issues in the forum for your phone type.  It helps bring it to Fitbit's attention.

[MarreFitbit]

Hi there, @jacksol422 @poppyL. It's nice to see you around the Fitbit Community Forums. Thanks for bringing this to my attention. I'm sorry to hear that you cannot longer save your custom food. I understand your concern, I will do my best to help you with this!

If you haven't done so yet, please try to perform the following troubleshooting steps:

• Log out from the Fitbit app.
• Force quit the Fitbit app and reboot your phone.
• Open the Fitbit app and log back into your account.
• Check if the issue is still happening.

[LZeeW]

@Rtkat3   You posted in the iOS forum, but mentioned the Google Play Store.  What type of phone do you use?  I use an iPhone and don't have this issue.

[Rtkat3]

My phone is a Moto G. I'm surprised you haven't stumbled upon this error in your custom food thing yet.

[Katmandid]

I'm having the same problem and it's persisting through the morning of the 13th.

[JuanFitbit · Accepted solution]

Hi everybody! Thank you for your messages and reports. 

I've merged all your messages about the issue where the food cannot be edited so that you all receive the updates and information at the same time. 

Our team has been made aware that there are more of you affected with this so that they get a deeper look into this. 

We will be updating the thread as soon as we receive further information.  
I'll mark this post as best answers so other users know that we are working on getting you all back on track 

[Rtkat3]

Well @JuanFitbit, I just got an update and the serving size arrow in Custom Food is still not working.