No HRV, SpO2, Readiness, Sleep or Stress Management scores today on Sense 2.

[McMike123]

Had to restart the Sense 2 this morning to get it to sync the information that did come over. The Android Fitbit app is current. Cleared the cache on the app and restarted the phone.  All the other scores show.  Is the problem on Fitbit's side?

Moderator edit: clarified subject.

[ManuFitbit · Accepted solution]

Welcome back to the community @McMike123.

Thank you for sharing the details about this difficulty that you are experiencing with the Sense 2.

I would recommend you to check this article to know what factors can affect heart rate and also some tips to fix your heart rate reading. Additionally, please double check that you're wearing your Sense 2 properly.

In addition, if your device is not syncing correctly with the Fitbit app, take a look at the following help article: Why won't my Fitbit device sync?

Besides that, confirm that you have restarted the device as indicated here: How do I restart my Fitbit device?

[McMike123]

Thanks for the suggestions. I've been wearing the Fitbit sense 2 properly
for several years. It is syncing with the phone, just not pulling in those
measurements today. Appreciate your willingness to help.

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Today everything is working. Back to normal.

[ManuFitbit]

Hi @McMike123. 

I hope everything is going well! Thanks again for taking the time to reply.

I'd like to invite you to visit our Health & Wellness board where you can share your experiences, meet people and create new topics.