07-24-2024
02:28
- last edited on
07-25-2024
08:39
by
CrisVillaFitbit
07-24-2024
02:28
- last edited on
07-25-2024
08:39
by
CrisVillaFitbit
So I saw in the Google Play Services release notes that support for adding Amex/American Express cards to Google Wallet Contactless on fitbit is now supported here, so I wanted to try it here in the UK.
"Wear] With this new feature, you can now use American Express for Wallet on Fitbit"
Original ref where it was posted on Android Authority:
https://www.androidauthority.com/fitbit-american-express-wallet-3455178/
I checked my installed play services and I am a version higher than that so I got the update but when I go through Fitbit app - my Sense 2 - google wallet and try to add my Amex card, I get an error that my bank doesn't support contactless google wallet on wear devices yet.
So I contacted Amex they said they don't block this at all and the issue is down to Google if there is any issue.
I noticed on the google wear supported banks here, American Express isn't listed:
https://www.fitbit.com/global/us/technology/google-apps/banks?sjid=16958927168342909138-EU
The error I get when trying to add American Express to my Google Wallet for Fitbit Wear is:
This card can't be set up for contactless payments
Your bank doesn't support contactless payments with your watch on your card. Contact your bank for more info or add another card.
What's up with this 🙃
Moderator edit: edited title to clarity.
07-25-2024 09:13
07-25-2024 09:13
Hello and welcome to the Fitbit Community, @ROBYER1.
Thanks for letting me know about this situation about adding your AMEX card into Google Wallet on this Sense 2.
Can you send me a picture of the message you receive, please? Let me know ig you're having any other type of connection situation? Also, are you using the same email with Fitbit and your Google Wallet account?
Thanks in advance.
07-25-2024 11:22
07-25-2024 11:22
Here is the error message I get, I've had this Amex card on Google Wallet for years and it works fine for phone payments but I can't add it to my fitbit. Other cards I have that aren't AMEX can be added to the Fitbit Google Wallet just fine.
08-05-2024 04:02
08-05-2024 04:02
Exactly the same issue here. Amex used fine in Google Wallet. Same error when trying to add to a Fitbit Charge 6. Mastercard works fine.
08-05-2024 09:55
08-05-2024 09:55
I am also facing the same issue on my new Sense 2. Elsewhere on Fitbit forums, I have come across the information that this was updated and resolved. It isn't working for me unfortunately. My other Visa and MasterCard cards added without any problems.
Amex card gives the following message:
09-01-2024 19:01
09-01-2024 19:01
Exactly same issue with same error message here. I have been trying since beginning of summer when the news got out but still nothing. It is appalling that Google still couldn't sort this out. It works on my android phone but not on my fitbit watch.
09-01-2024 19:04