Haven't received refund for my Sense 2

[alialperen]

I pre-ordered 2 Fitbit Sense 2s on 25.08.2022 and the day after I cancelled my order through Customer Service. But the orders booked my PayPal anyway, and I tried to solve this problem with PayPal's Resolution Center. As a result, I got only one refund for my orders and the other one is rejected by the Resolution Center. Since then, so for 3 months, I've written too many times to Fitbit, Digital River, and PayPal. In the end, PayPal says the cases are already closed, one in my favor and the other is for FitBit's favor. Digital River says I should contact Fitbit. Fitbit says I need to talk to PayPal. So, in the end, all the companies directed me to another and never take responsibility.

What can I do now to get my refund for my Fitbit2 Pre-order?

I appreciate any help.

Sincerely,

Moderator Edit: Clarified subject

[Odyssey13]

Hi @alialperen  these are the community forums and we're users of the products. You need to contact customer support.

here are the support contacts I've gleaned over the years on the forums.

when there is someone available, chat is an option. Phone or Twitter works well, too.

https://myhelp.fitbit.com/s/support?language=en_US 

Support is limited by the number of representatives available at a given time and the hours of operation. Chat lines are open when they have live help.
USA: call (877) 623-4997
UK: call 0800 069 8505
INDIA: call 000 800 050 1057
IRELAND: call 01 691 7502 (country prefix: +353)
Other contact options:

USA: click

Canada: click for options

[alialperen]

Super, another redirection! I couldn't find any solution your proposed ways as I already mentioned in my message.....

[Odyssey13]

@alialperen  you need to get customer support, not the community forum. As a user of Fitbit, members of the forum can often share links to helpful articles or speak of their own experiences, but they don't have an inside track to customer service. You asked what to do and I gave you the only answer that's possible. Sorry this happened to you, but your best chance of a resolution is to contact support and explain the situation. 

[LizzyFitbit]

Welcome to the Community, @alialperen. @Odyssey13 Thanks for stopping by to help our member.

@alialperen Thanks for the detailed information, and the time taken in contacting our Support team. I apologize for the experience that you've had with your orders not being refunded. This isn't the type of experience that we want you to have, and your feedback will help us to improve our services and prevent this from happening again.

While I don't have access to your case, I've forwarded your posts so our Support team can review your details and provide you with assistance. They'll continue helping you via email, so please keep an open communication with them.