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Haven't received updates about Sense 2 replacement

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‎02-11-2025 13:53 - last edited on ‎02-13-2025 09:14 by Fitbit Moderator

‎02-11-2025 13:53 - last edited on ‎02-13-2025 09:14 by Fitbit Moderator

I have a warranty. I have been told numerous times to expect an email to get a replacement. I keep calling for months now for that email to be told they keep escalating the case and they will send a replacement.

 

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Moderator Edit: Clarified subject and personal info removed

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‎02-13-2025 09:23

‎02-13-2025 09:23

Welcome to the community, @Johnwhitney2005.

Thanks for the detailed information and the screenshot provided. I understand where you're coming from and I apologize for this inconvenience. While you've tried contacting our team before, I'd like to get you connected with them one more time. They have the right tools to review your previous interactions and help you with your Sense 2.

I’m sharing a link to a form for you to fill out so we can look into this further. This form is only meant for you to use, so let me know once you’re done.

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