Sense 2 stuck in Boot Loop how I fixed it

[Jsulcer]

Of course, my Sense 2 decides to get stuck in a boot loop just six weeks after the one-year warranty expired. 🙄 I tried every YouTube fix I could find, but nothing worked, so I finally gave up and called Fitbit customer service. After spending nearly 30 minutes on the phone with an agent doing a hard reset over and over, they finally gave up and told me I probably needed a new watch.

I asked if they could make an exception and exchange my Sense 2, given that this issue popped up just six weeks past the warranty expiration. If this had been the old Fitbit before Google took over, I’m confident they would have honored it. But Google? Nope. They refused. Instead, they gave me a coupon for 35% off a new one—convenient, right? My device fails right after the warranty, they can’t fix it, and their only solution is to buy another one from them? Yeah, no thanks.

I was pissed, and I don’t give up easily. So I came here to the community and found a fix that actually worked! Sharing below in case it helps someone else:

Turns out, the hard reset only worked after I removed my Fitbit device from my phone completely. I also kept my device on the charger throughout this process. Here’s what I did step by step:

Unpairing the Fitbit Sense 2 (Credit: @RLoscar)

1. Unpair the Fitbit Sense from your phone’s Bluetooth.
2. Make sure it's no longer connected to the Fitbit app.
3. Force quit the Fitbit app.
4. Turn off Bluetooth.
5. Shut down your phone and wait 1-2 minutes.
6. Turn your phone back on.
7. Turn on Bluetooth.
8. Set up your Fitbit Sense again.
9. If there’s no connection, restart your Fitbit Sense.

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Factory Reset Steps 

1. Press and hold the button for about 8 seconds until the screen turns off.
2. After the screen turns off, you'll feel a short vibration.
3. Release the button when you feel the vibration.
4. Immediately press and hold the button again.
5. Wait until the blue logo appears, then disappears.
6. Immediately release the button.
7. Then immediately press and hold it again, until you feel a vibration.
8. After you feel the vibration, release the button.

Moderator edit: clarified subject.

[ManuFitbit]

Hi @Jsulcer. A warm welcome to the community.

Thank you for taking the time to share all this information regarding your Sense 2. 

Sorry to know the experience that you've had with Support. I appreciate your patience. 

On the other hand as you mentioned, this information is going to help other users with the same difficulty.   

I'd like to invite you to visit our Health & Wellness board where you can share your experiences, meet people and create new topics.